Conciliation

Clear, simple rules for settling disagreements
Customers may begin the conciliation procedure by submitting a request either through the consumer associations supporting belonging to the scheme or directly at a post office counter. A request for conciliation may only be submitted if a complaint has previously been submitted and Poste Italiane's reply to the complaint is considered unsatisfactory.

Conciliazione postale
Conciliation for Postal Items
Individual customers may proceed with conciliation for domestic deliveries of the following products: - Registered mail - Insured mail
- Ordinary packages
- "Postacelere Plus" mail
- "Paccocelere 3" mail
- Telegrams
- Faxes

Conciliation may be requested for settlements of up to 500 Euros.

Download </b>(file .pdf) Download (file .pdf)
Postal products conciliation Conciliation regulations and request form

Conciliazione Conto BancoPosta
Conciliation for BancoPosta Accounts
Physical persons that are holders of a BancoPosta Current Account may proceed with conciliation for claims relating to:
- expenses and commission
- amounts deposited and credits
- amounts withdrawn and debits
- terms and conditions of availability
- authentication of checques
- other expenses
- taxes
- Postamat Maestro ATM cards

Download </b>(file .pdf) Download (file .pdf)
BancoPosta account conciliation Conciliation regulations and request form

© Poste italiane 2010 Partita Iva 01114601006