The organisational model adopted by Poste Italiane comprises both Business and Corporate areas.
The Postal Services area sees to the planning and management of the entire logistics chain (mail and parcels), as well as providing integrated services.
The private Customers and Major Companies and Public Administration areas are the two commercial channels in charge of developing and managing front-end commercial services for the various customer segments.
- The Private Customers area coordinates the network of Post Offices and contact centre services, thus representing the main channel for access to Poste Italiane services on the part of retail customers, small and medium enterprises, as well as part of the Local Public Administration.
-The Major Companies and Public Administration areas deals directly with the commercial requirements of major customers and of the Public Administration.
These are central governing and control bodies, responsible for providing services to support business processes.