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If you are waiting for a tracked item from abroad, you can verify its current status by entering the code in the Tracking section.All shipments containing goods coming from non-EU countries must be declared to customs. These shipments could be subject to the payment of import fees at the moment of delivery.
The fees depend on several factors, such as country of origin, value, type and quantity of goods.
The most common charges are duties and taxes.Shipments containing documents are not subject to import charges.
Poste Italiane is engaged in the custom clearance activities only in the flows under the UPU Convention (items sent through the post) and for these activities it receives customs clearance fees for cost coverage only. In all other circumstances, Poste Italiane does not carry out any custom clearance activity and does not receive customs clearance fees.
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Import charges are the costs that are requested to the recipient when receiving goods from non-EU countries.
Import charges consist of import duties and taxes, where applicable and customs clearance fees. Any additional import charges related to particular categories of goods (e.g. import clearance for medicines) could also be attributed:
The tables below summaries the expected import charges.
COMMERCIAL ITEM
NON-COMMERCIAL ITEM
Non-commercial items are shipments of goods sent between private individuals that:
In some cases, it is possible to import goods without the payment of import duties after request of the person concerned and after authorization of the Agenzia delle Dogane e dei Monopoli (Customs Agency).
Import charges consist of import duties and taxes, where applicable and customs clearance fees. Any additional import charges related to particular categories of goods (e.g. import clearance for medicines) could also be attributed:
- Customs duty is an European Union tax and its amount varies according to the value and type of imported goods
- VAT, or Value Added Tax, is a national tax linked to the consumption of goods or services. Some e-commerce websites allow payment of VAT at the time of purchase - in these cases VAT will not be charged at the time of delivery. For further details, visit the page FAQ – International shipments: documentation, contents, customs duties and customs clearance
- Customs clearance fees are the amount charged by Poste Italiane for customs clearance activities carried out on behalf of the recipient. Customs clearance fees differ depending on whether the item has a commercial or non-commercial nature, and depend on the value of the goods declared on the customs declaration and/or the VAT advance payment at the time of purchase. For further details, visit the page FAQ – International shipments: documentation, contents, customs duties and customs clearance
The tables below summaries the expected import charges.
COMMERCIAL ITEM
|
Item value
|
Customs charges
|
Customs clearance fees*
|
|
|---|---|---|---|
| Import duties | VAT | ||
|
€0,00 – €22,00
|
NO | YES |
€2,00
|
|
€22,01 – €150,00
|
NO | YES |
€5,00
|
|
€150,01 – €1000,00
|
YES | YES |
€5,00
|
|
> €1000,00
|
YES | YES |
€15,00
|
NON-COMMERCIAL ITEM
|
Item value
|
Customs charges
|
Customs clearance fees*
|
|
|---|---|---|---|
| Import duties | VAT | ||
|
€0,00 – €45,00
|
NO | NO |
NO
|
|
€45,01 – €150,00
|
NO | YES |
€5,00
|
|
€150,01 – €1000,00
|
YES | YES |
€5,00
|
|
> €1000,00
|
YES | YES |
€15,00
|
*With reference to customs clearance fees, please note that, in the following cases, the full rate of 15 € is applied also to those objects whose value is lower than 1.000 €: commercial item whose recipient is a company; item which must be placed in temporary storage in order to initiate the process of ascertaining and retrieving information from the recipient, due to missing or non-compliant declaration or supporting documentation of the shipment; item subject to ordinary procedure for the following categories: art objects, antiques, collectors' items (e.g. stamps). Shipments for which VAT does not have to be paid, as it is already paid at the time of purchase, are exempt from Customs clearance fees.
Non-commercial items are shipments of goods sent between private individuals that:
- are related exclusively to goods for private and family use only and that, by their nature and quantity, have no commercial value of any kind
- are carried out without any request for payement
- are of an occasional nature (e.g., a son attending university in Italy that receives a good from his parents living in a non-EU country)
In some cases, it is possible to import goods without the payment of import duties after request of the person concerned and after authorization of the Agenzia delle Dogane e dei Monopoli (Customs Agency).
Payment of import charges can be made:
The amount due for parcels:
The amount due for mailing:
- upon delivery
- at a Post Office, in the event of non-delivery due to the absence of the recipient or other authorised person and in cases where direct delivery to a post office applies (e.g. for parcels whose import duties exceed €999.00)
The amount due for parcels:
- is indicated in the waybill
- can be paid cash to the delivery man for amounts up to 999,00 €; for higher amounts the payment has to be done at the Post Office indicated on the invoice
The amount due for mailing:
- is indicated on the receipt issued, at the customer’s request, upon delivery
- can be paid cash or via POS to the postman for amounts up to 258,23 €; for higher amounts the payment has to be done at the Post Office indicated on the receipt
If you are waiting for a shipment from abroad, you can check its route by entering the code in
Tracking
section. Shipment tracking is only available for tracked items having a code.
For parcels, tracking is available from the moment the item is handled in Italy by Poste Italiane, from that moment you can track the entire route of the shipment.
For mail items, flows are tracked from the country of origin only if the sending postal operator/freight provides data. Tracking in the country of origin is under the responsibility of the foreign postal operator/freight forwarder and not of Poste Italiane.
On the Italian territory concerns the shipment is tracked up to delivery or the re-forwarding to the sender.
For parcels, tracking is available from the moment the item is handled in Italy by Poste Italiane, from that moment you can track the entire route of the shipment.
For mail items, flows are tracked from the country of origin only if the sending postal operator/freight provides data. Tracking in the country of origin is under the responsibility of the foreign postal operator/freight forwarder and not of Poste Italiane.
On the Italian territory concerns the shipment is tracked up to delivery or the re-forwarding to the sender.
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