Poste Delivery Europe

Estimated delivery times: 3 working days in addition to the day of sending, with the exception of certain areas¹, and any time for customs procedures (for non-EU countries: Switzerland, Norway, Iceland and the Great Britain). For details of transit times, please consult the  online customs assistance .

Weekends and bank holidays are not considered when counting delivery times. For the delivery time to be observed, it is necessary for the shipment to be accepted before the cut-off for acceptance indicated by post offices.

¹For certain postal codes in Norway and Portugal, times may vary by 3–5 days in addition to the day of sending.

With Poste Delivery Europe you can send goods, items and documents up to 30 kg.
For more information on which items are not permitted for shipment, please click on this link:

• International and customs information for Poste Delivery Europe
• Guide to fill out documentation

We recommend using packaging materials. If you reuse a box, check that it is in good condition and remove any labels or codes from previous shipments.
The box must have a free spacebig enough to apply the Waybill. On the same side, directly on the parcel, there must be indication of the sender and addressee, in case the Waybill becomes detached from the parcel.

For more information, please consult the International Shipments Guide - Poste Delivery Europe (Download PDF).

Customs declarations for shipment of parcels containing small quantities of goods to be sent to non-EU zones must be accompanied by forms CN22 or CN23 according to the declared value.

For more information, please consult the specific page on  customs declarations .

Insurance
You can request the insurance service to cover transport-related risks, from acceptance to delivery, up to a maximum insurable value of € 3,500.00.
 
Cost: €5.68

To find out when it is possible to claim compensation or a reimbursement, please consult the Postal Services Charter .

You can send your parcel online using the  Poste Delivery Web service. To do so, you need to register on poste.it .  At the end of the purchase process, you can download the Waybill in pdf format and, for non-EU countries (Switzerland, Norway, Iceland and the Great Britain), the customs documentation in editable format to be attached to the shipment, along with all the information required to fill out the accompanying documentation. You will receive a notification on your myPoste dashboard containing a summary of your purchase.
 

Please note that the Waybill and any customs documentation must be printed, signed and handed over to the courier picking up the shipment or, in the case of drop-off at the post office, to the designated operator.
For details on parcel dimensions and packaging methods, please consult the International Shipments Guide - Poste Delivery Europe (Download PDF).

The detailed transit times are indicated during entry of shipment details and depend on the destination selected by the customer.
 
To send a shipment, you can request home pick-up free of charge or take it to a post office or PuntoPoste Collection Points offering the service.  Check whether your post office offers this shipment service. In the case of home pick-up, the courier will visit your home during the time slot indicated. Select an address where somebody is always present. Delivery times start from pick-up from the sender’s home.
 
Once payment has been made, you have 14 days to withdraw from the contract, using the Withdrawal Form (Download PDF).

In the Archive section, you can access all of the information and documentation for the shipping services purchased.

The Search Shipments service informs you of the status of shipments from when they are handed over to Poste Italiane until arrival at their destination, along with the time of delivery. Using the Search Shipments service, you can also request SMS or email updates. This service is free of charge. You can also check the shipment status by calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
 - 803.160, free number reachable from a fixed line
 - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made.
For more details, please consult the General Terms and Conditions (Download PDF).

- 803.160, free number reachable from a landline
- 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made. The numbers are available from Monday to Saturday - excluding holidays - from 8:00 to 20:00

If you send Poste Delivery Europe shipments online you can pay by:

• credit card (VISA and Mastercard), every day between 00:15 and 23:45
• Postepay card, every day between 00:15 and 23:45
• charge to Conto BancoPosta account, every day between 6:00 and 22:30

You can find the shipment receipt on your Dashboard at poste.it.

Prices are provided automatically during the purchase phase, based on the destination, weight and dimensions entered by the customer in the specific section.

You can access updates for shipment:

• with the Search Shipments function, entering the code on your receipt under the barcode. The code must be entered without spaces or hyphens (e.g. 050000201242)
• by calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
   - 803.160, free number reachable from a fixed line
   - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made.
• on your mobile with Ufficio Postale App , using the Search Shipments function.

Documents are available in the relevant section in Italian, within the " Scopri di più " module.