Poste Delivery Europe

Prices vary according to destination and weight. See prices and delivery zones (PDF). For information on destinations not reached by the service, see the International Shipping Guide - Poste Delivery Europe (PDF).

Formats

• Maximum dimensions: 225 cm (sum of the three sides).
• Minimum dimensions: 20 cm x 11 cm.
• Dimensions of the longest side: not exceeding 150 cm.
• If the parcel is cylindrical, the sum of the length plus twice the diameter must not be less than 17 cm, while the largest dimension must not be less than 10 cm.
• Maximum weight: 30 kg.

Approximate delivery times: 3 working days after dispatch, except for special locations* and possible completion of customs formalities (for non-EU countries Switzerland, Norway, Iceland and Great Britain).

For details on transit times see the online customs assistance.

Public holidays and Saturdays are not counted in the delivery time. For the delivery standard to be met, the shipment must be accepted within the acceptance deadline displayed in the Post Office.

*For some postcodes in Norway and Portugal, the time may vary from 3 to 5 days plus shipping time.

This is the document that identifies and accompanies the shipment. Sorting and delivery operations are based on the information provided by the sender in the Waybill (in italian Lettera di Vettura, LdV), so it is essential that all data be filled in clearly, completely and correctly.

In addition to the sender’s and receiver’s first and last names, it is necessary to state on the Waybill:

• the complete address of both, with house number and – if present – also number of the interior and/or staircase;
• City, Country and Postal Code (ZIP Code);
• contents of the package;
• for parcels to non-EU countries, a detailed description of the contents, customs tariff code, quantity, weight, value and country of origin of the goods are also required.

The telephone number and e-mail of the sender and recipient must also be stated.

The Waybill must be clearly and legibly filled out, preferably in capital letters. The sender must affix the two required signatures, which also count as acceptance of the General Terms and Conditions of Service (shown in excerpt on the back of the document and in full on this site).

Use the online customs assistance to check the documents to attach to the shipment and the items allowed.

Customs declarations for packages containing small quantities of goods to be shipped to non-EU countries must be accompanied by CN22 or CN23 forms, depending on the declared value. Read more on the page dedicated to customs declarations. 

Find out which items are not allowed to be transported:

• overseas shipments content guide;
• customs information for Poste Delivery Europe customs assistance page.

For more information call 803 160 and +39 06 4526 3160*.

*803 160, toll-free number reachable from a landline;
+39 06 4526 3160 (from Italy and abroad), number reachable from landlines and mobile phones subject to the costs of the telephone operator from which the call is made. The numbers are available from Monday to Saturday – excluding public holidays – from 8 a.m. to 8 p.m.

We recommend the use of filling material. If you use a previously used box, make sure it is in good condition and remove any labels or codes from previous shipments.

The box must have adequate free space on which to affix the Waybill. On the same side, directly on the parcel, the sender’s and recipient’s data should be written, so as to prevent the parcel from becoming anonymous in the event that the Waybill is detached.

For more information, see the International Shipping Guide - Poste Delivery Europe (PDF).

Insurance

You can request insurance for transport risks, from acceptance to delivery, up to a maximum insurable value of € 3,500.

A 10% deductible (i.e. the part of the loss that remains to be borne by the insured) shall be applied to the indemnity, but if the amount of the deductible is less than € 26.00, an excess of € 26.00 shall be applied.

Cost: € 5.68.

Shipments held in storage

In the event of non-delivery, the shipment will be stored at the destination foreign office. Storage times vary up to 15 days depending on the legislation of the destination country and on the product used.

The service is free of charge.

To find out in which cases compensation or refund is possible, consult the Postal Service Charters.

Boxes suitable for all types of shipping (both ordinary and insured) are available at Post Offices. Boxes are equipped with burglar-proof seals and offer high standards of durability and security.

Prices and formats

You can send your parcel online using the Poste Delivery Web service. To do so, you must be registered at poste.it. At the end of the purchasing process you will be able to download the completed Waybill in pdf format and, for non-EU countries, the necessary customs documents to attach to the shipment and all the information needed to complete the accompanying documents.

You will find the purchase summary on the notice board in your Personal Area.

Please note that the Waybill and any customs documents must be printed, signed and handed to the courier who will collect the shipment or, in the case of delivery to a Post Office, to the designated operator.
For details on package dimensions and packaging methods, see the Packaging Guide (PDF).

The details of the transit time are given when entering the shipment data and depend on the selected destination location.

You can request free home collection of your shipment, or take it to one of the Post Offices or authorised rete Punto Poste collection points. In the case of home collection, the courier will come to the house during the indicated time slot. Choose an address where someone is always present.

The delivery time starts from the moment of collection at the sender’s domicile.

Prices are automatically provided during the purchase process, based on the destination, weight, size and method of acceptance entered by the customer in the relevant section. From the moment payment is made, you have 14 days to withdraw from the contract using the Poste Delivery Web Withdrawal Form (PDF).

You can always find all information and documents relating to purchased shipments in the Archive section.

For more details see the Poste Delivery Web General Terms and Conditions of Service (PDF).

If you send Poste Delivery Europe from the online channel, you can pay with:

• credit card (VISA and Mastercard circuits), every day except from 11.45 p.m. to 00.15 a.m.;
• Postepay card, every day except from 11.45 p.m. to 00.15 a.m.;
• debited from BancoPosta account, every day except 10.30 p.m. to 6 a.m.

You will find the shipping receipt on the notice board in your Personal Area.

Documents are available in the relevant section in Italian, within the Scopri di più/Documentazione module.