Poste Delivery International Express Around the world in the blink of an eye.

Estimated delivery times:

• EU countries (main areas): 2 working days, in addition to the day of sending
• Non-EU countries (main areas): 2–3 working days, in addition to the day of sending (excluding customs procedures)
• Rest of the world (main areas): 3–4 days, in addition to the day of sending (excluding customs procedures)

For details of transit times, please consult the online customs assistance .

Delivery is attempted twice, the second of which is agreed with the addressee.
Weekends and bank holidays are not considered when counting delivery times. For the delivery time to be observed, it is necessary for the shipment to be accepted before the cut-off for acceptance indicated by post offices.
For more informations call from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
 - 803.160, free number reachable from a fixed line
 - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made

Poste Delivery International Express includes a dedicated service for checking which customs documentation is required for the shipment and which items are permitted. If your shipment is addressed to the United States, check the applicable applicable regulations for foodstuffs .

For more information on which items are not permitted for shipment, please click on this link:

• Guide to foreign shipments
• International and customs information for Poste Delivery International Express

We recommend using packaging materials. If you reuse a box, check that it is in good condition and remove any labels or codes from previous shipments.
The box must have a free space big enough to apply the Waybill. On the same side, directly on the parcel, there must be indication of the sender and addressee, in case the Waybill becomes detached from the parcel.

For more details, please consult the International Shipments Guide - Poste Delivery International Express.

To make your Poste Delivery International Express even more efficient, you can choose from a range of add-ons and options:
 
Insurance 
You can insure the value of the goods shipped (up to a maximum of € 3,500) against direct and material damage during transit, with exclusion of any indirect damage attributable to delays, loss, tampering or damage to the parcel.
The insurance service is not available for certain countries: for more information, please consult the International Shipments Guide - Poste Delivery International Express .
For correct application of insurance cover, the value of the goods sent must always be indicated on the Waybill, along with the specific contents: the declared value, in the event of loss or tampering, must be demonstrated with appropriate tax documentation (e.g. receipt, tax receipt or other equivalent document).
The insurance service includes an excess (10%, with a minimum of € 26.00).
Cost: € 5.68

Holding as undelivered 
A free holding period is applicable from a minimum of 3 days to a maximum of 10 days.

Return to sender
Request that the parcel is returned to the sender or abandon the shipment in the event of failed delivery to the addressee, checking the appropriate box on the Waybill. This service is free of charge.
Check which countries the service is not permitted in.

To find out when it is possible to claim compensation or a reimbursement, please consult the Postal Services Charter .

You can send your parcel online using the  Poste Delivery Web service. To do so, you need to register on poste.it . At the end of the purchase process, you can download the Waybill in pdf format and, for non-EU countries, the customs documentation in editable format to be attached to the shipment, along with all the information required to fill out the accompanying documentation. You will receive a notification on your myPoste dashboard containing a summary of your purchase.
 
Please note that the Waybill and any customs documentation must be printed, signed and handed over to the courier picking up the shipment or, in the case of drop-off at the post office, to the designated operator.
For details on parcel dimensions and packaging methods, please consult the Packaging Guide.

The detailed transit times are indicated during entry of shipment details and depend on the destination selected by the customer.
 
To send a shipment, you can request home pick-up free of charge or take it to a post office or PuntoPoste Collection Points offering the service. In the case of home pick-up, the courier will visit your home during the time slot indicated. Select an address where somebody is always present. Delivery times start from pick-up from the sender’s home.
 
Once payment has been made, you have 14 days to withdraw from the contract, using the Withdrawal Form.

In the Archive section, you can access all of the information and documentation for the shipping services purchased.
 
The Search Shipments service informs you of the status of shipments from when they are handed over to Poste Italiane until arrival at their destination, along with the time of delivery. Using the Search Shipments service, you can also request SMS or email updates. This service is free of charge. You can also check the shipment status by calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
 - 803.160, free number reachable from a fixed line
 - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made
For more details, please consult the General Terms and Conditions.

If you send Poste Delivery International Express shipments online you can pay by:

• credit card (VISA and Mastercard), every day between 00:15 and 23:45
• Postepay card, every day between 00:15 and 23:45
• charge to Conto BancoPosta account, every day between 6:00 and 22:30

You can find the shipment receipt on your  Dashboard at poste.it.

Prices are provided automatically during the purchase phase, based on the destination, weight and dimensions entered by the customer in the specific section.

You can access updates for shipment:

• with the Search Shipments function, entering the code on your receipt under the barcode. The code must be entered without spaces or hyphens (e.g. 050000201242)
• by calling the 803.160* (toll-free in Italy) and providing the sending code
• on your mobile with Poste Italiane App , using the Search Shipments function

 

Documents are available in the relevant section in Italian, within the " Scopri di più " module.