Poste Delivery International Standard

Prices vary according to weight and destination country. See the Poste Delivery International Standard rates (PDF) broken down by delivery zones.

Formats

• Maximum permitted weight: 20 kg.
• Maximum length: 105 cm.
• Length + maximum dimension measured in a direction other than length: 2 m.

The parcel will be considered bulky if it exceeds the above dimensions. The maximum dimensions allowed for the bulky Poste Delivery International Standard are:

• maximum length = 1.5 m;
• length + maximum dimension measured in a direction other than length: 3 m.

Check to which countries a bulky parcel can be sent (PDF) (those marked with an asterisk).

The approximate delivery times* for Poste Delivery International Standard are:

• EU countries: 10-15 working days, plus the shipping day;
• rest of the world: 10-25 days, plus the shipping day (excluding customs clearance time).

For details on transit times see the online customs assistance.

Public holidays and Saturdays are not counted in the delivery time. For the delivery standard to be met, the shipment must be accepted within the acceptance deadline displayed in the Post Office.

*To major locations, subject to customs procedures for shipments outside the EU.

This is the document that identifies and accompanies the shipment. Sorting and delivery operations are based on the information provided by the sender in the Waybill (in italian Lettera di Vettura, LdV), so it is essential that all data be filled in clearly, completely and correctly.

In addition to the sender’s and receiver’s first and last names, it is necessary to state on the Waybill:

• the complete address of both, with house number and – if present – also number of the interior and/or staircase;
• City, Country and Postal Code (ZIP Code);
• contents of the package;
• destination to give the shipment in case of non-delivery, depending on the chosen option;
• for parcels to non-EU countries, a detailed description of the contents, customs tariff code, quantity, weight, value and country of origin of the goods are also required.

It is also recommended to state the telephone number and e-mail of the sender and recipient.

The Waybill must be clearly and legibly filled out, preferably in capital letters. The sender must affix the two required signatures, which also count as acceptance of the General Terms and Conditions of Service (shown in excerpt on the back of the document and in full on this site).

Use the online customs assistance to check the documents to attach to the shipment and the items allowed.

Find out which items are not allowed to be transported:

• overseas shipments content guide;
• customs information for Poste Delivery International Standard.

For more information call 803 160 and +39 06 4526 3160*.

*803 160, toll-free number reachable from a landline; +39 06 4526 3160 (from Italy and abroad), number reachable from landlines and mobile phones subject to the costs of the telephone operator from which the call is made. The numbers are available from Monday to Saturday – excluding public holidays – from 8 a.m. to 8 p.m.

We recommend the use of filling material. If you use a previously used box, make sure it is in good condition and remove any labels or codes from previous shipments.

The box must have adequate free space on which to affix the Waybill. On the same side, directly on the parcel, the sender’s and recipient’s data should be written, so as to prevent the parcel from becoming anonymous in the event that the Waybill is detached.

For more information, see the International Shipping Guide - Poste Delivery International Standard (PDF).

Poste Delivery International Standard includes a range of additional services, ideal for making your shipments more efficient and secure:

Cash-on-delivery

• This allows the amount determined by the sender to be collected when the item is handed over to the addressee. Collection is by paper money order.
• The outside of the envelope must be marked “Remboursement” and the amount to be collected must be state in euro.
• The additional price to be paid at the time of dispatch, to be borne by the sender, is € 3.05.
• The service is available as a paper money order for Cyprus and Portugal.

For more details, see the rates for cash-on-delivery items.

Insurance

• This allows insurance to be activated for the actual value of the contents of the parcel – which must be stated on the Waybill – up to the maximum value permitted in Italy and in the country of destination, including for certain types of goods that are not ordinarily permitted and for which insurance is mandatory.
• The sender must indicate on the delivery note – in the appropriate box marked “Declared value/ Valeur dèclarèe” – the amount of the insured value in numbers and letters.

See the insurance rates and the list of countries to which an insured parcel can be sent (PDF).

Shipments held in storage

In the event of non-delivery, the shipment will be stored at the destination foreign office. Storage times vary from 15 days to 1 month, depending on the country of destination of the shipment. In exceptional cases, the period may be extended up to two months if the legislation of the destination country allows for it.

Return to sender

In cases of non-delivery, the sender may request that the shipment be abandoned, at no additional cost, or that it be returned at a cost determined by the country of destination.

To find out in which cases compensation or refund is possible, consult the Postal Service Charters.

Boxes suitable for all types of shipping (both ordinary and insured) are available at Post Offices. Boxes are equipped with burglar-proof seals and offer high standards of durability and security.

Prices and formats

You can send your parcel online using the Poste Delivery Web service. To do so, you must be registered at poste.it. At the end of the purchasing process you will be able to download the completed Waybill in pdf format and, for non-EU countries, the necessary customs documents to attach to the shipment and all the information needed to complete the accompanying documents.

You will find the purchase summary on the notice board in your Personal Area.

Please note that the Waybill and any customs documents must be printed, signed and handed to the courier who will collect the shipment or, in the case of delivery to a Post Office, to the designated operator.
For details on package dimensions and packaging methods, see the Packaging Guide (PDF).
 
The details of the transit time are given when entering the shipment data and depend on the selected destination location.

The delivery time starts from the moment of collection at the sender’s domicile.

Prices are automatically provided during the purchase process, based on the destination and the weight entered by the customer in the relevant section. From the moment payment is made, you have 14 days to withdraw from the contract using the Poste Delivery Web Withdrawal Form (PDF).

You can always find all information and documents relating to purchased shipments in the Archive section.

For more details see the Poste Delivery Web General Terms and Conditions of Service (PDF).

If you send Poste Delivery International Standard from the online channel, you can pay with:

• credit card (VISA and Mastercard circuits), every day except from 11.45 p.m. to 00.15 a.m.;
• Postepay card, every day except from 11.45 p.m. to 00.15 a.m.;
• debited from BancoPosta account, every day except 10.30 p.m. to 6 a.m.

You will find the shipping receipt on the notice board in your Personal Area.

Documents are available in the relevant section in Italian, within the Scopri di più/Documentazione module.