Poste Delivery International Standard

The estimated delivery times for Poste Delivery International Standard are:

• EU countries:10–15 working days, in addition to the day of sending;
• Rest of the world: 10–25 days, in addition to the day of sending (excluding customs processing).

For details of transit times, please consult the online customs assistance page.

Weekends and bank holidays are not considered when calculating delivery times. For the delivery time to be observed, it is necessary for the shipment to be accepted before the cut-off for acceptance indicated by post offices.

To check which items are prohibited from shipments, please visit the specific online customs assistance page.

We recommend using packaging materials. If you reuse a box, check that it is in good condition and remove any labels or codes from previous shipments.
The box must have a free space big enough to apply the Waybill. On the same side, directly on the parcel, there must be indication of the sender and addressee, in case the Waybill becomes detached from the parcel.

For more details, please consult the International Shipments Guide - Poste Delivery International Standard (PDF).

Poste Delivery International Standard has a series of additional services, ideal to make your shipments even safer and more efficient. Browse the options and choose the service best suited for your needs:

Cash on delivery

• The cash on delivery service allows to collect, upon delivery of the shipment to the recipient, the amount established by the sender.
• It is available with paper postal money order for Cyprus and Portugal.
• The outside of the envelope must have the wording “Remboursement” and the amount to be refunded in euros.
• The additional price at the time of shipping, paid by the sender, is 3.00 €.

 Insurance

• This allows the sender to establish insurance cover for the actual value of the contents of the parcel (Parcel Value) indicated in the Waybill, and in any case up to the max. value applicable in Italy and in the destination country, also for certain types of goods that are not ordinarily admitted and for which insurance is mandatory.
• The sender must indicate the insured amount in numerical digits and letters on the dispatch note, in the specific section “Valore dichiarato/ Valeur dèclarèe”. Insurance is only permitted for certain countries.
• Check tariffs for insured parcels and destination countries (PDF).

Return to sender

• In the event of undelivered shipments, the sender may request that the shipment is abandoned, without additional costs or that it is returned at a cost set for the destination country.

Redemptions

• To find out when it is possible to claim compensation or a reimbursement, please consult the Postal Services Charter.

You can send your parcel online using the Poste Delivery Web service. To do so, you need to register on poste.it . At the end of the purchase process, you can download the Waybill in pdf format and, for non-EU countries, the customs documentation in editable format to be attached to the shipment, along with all the information required to fill out the accompanying documentation. You will receive a notification on your myPoste dashboard containing a summary of your purchase.
 
Please remember that the Waybill and any customs documentation must be printed, signed and dropped off at a post office.

For details on parcel dimensions and packaging methods, please consult the International Shipments Guide - Poste Delivery International Standard (PDF).
The detailed transit times are indicated during entry of shipment details and depend on the destination selected by the customer.
 
To send, please take your shipment to your most convenient post office.
 
Once payment has been made, you have 14 days to withdraw from the contract, using the Withdrawal Form (PDF).

In the Archive section, you can access all of the information and documentation for the shipping services purchased.
 
The Search Shipments service informs you of the status of shipments from when they are handed over to Poste Italiane until arrival at their destination, along with the time of delivery. Using the Search Shipments service, you can also request SMS or email updates. This service is free of charge. You can also check the shipment status by calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
 - 803.160, free number reachable from a fixed line
 - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made. For more details, please consult the General Terms and Conditions (PDF).

- 803.160, free number reachable from a landline
- 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made. The numbers are available from Monday to Saturday - excluding holidays - from 8:00 to 20:00

If you send Poste Delivery Europe shipments online you can pay by:

• credit card (VISA and Mastercard), every day between 00:15 and 23:45
• Postepay card, every day between 00:15 and 23:45
• charge to Conto BancoPosta account, every day between 6:00 and 22:30

You can find the shipment receipt on your Dashboard at poste.it.

You can access updates for your shipment up to the Poste Italiane International Exchange Center Gateway:

• with the Search Shipments function, entering the code on your receipt under the barcode. The code must be entered without spaces or hyphens (e.g. 050000201242)
• by calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
   - 803.160, free number reachable from a fixed line
   - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made
• on your mobile with Ufficio Postale App , using the Search Shipments function

- 803.160, free number reachable from a landline
- 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made. The numbers are available from Monday to Saturday - excluding holidays - from 8:00 to 20:00

Documents are available in the relevant section in Italian, within the "Scopri di più" module.